Field Operation Solutions

Clients: Servvis (Startup-Closed)

Period: 6 months (Contracted Consultancy)

Services: UX/UI Design, Prototyping, Design System, Mobile & Portal Design

Optimizing task flow and coordination for field service operations—fast, clear, and scalable.

Overview

Problem

Field teams often operate in pairs and are constantly on the move. Managing their assignments, coordinating schedules, and ensuring visibility into real-time updates was a major challenge. Without proper tools, dispatchers struggled to keep up, and workers lacked the contextual information needed to execute tasks efficiently.

In a world where even basic household breakdowns can be disruptive, Servvis set out to streamline how field service teams respond to service requests. Whether it’s mounting a TV or repairing an appliance, the goal was to make field operations smoother, faster, and more transparent—for both service providers and customers.

Solution

We built a dual-platform system that let field teams manage tasks on the go while giving dispatchers real-time visibility and control. The result was faster coordination, clearer communication, and a much smoother field operation experience.

List of locations with numbers and details. "Riverdale" shows "36" in a red box, associated with "Samsung" at "Harcourt Ave Blake St. Block 8/10". "Leslieville" shows "2" in a blue box, associated with "Beko" at "Cavell Ave Wroxeter St. Block 1/11".

Mobile App

  
      Access daily tasks and routes
    
      View client details, notes, and service history
    
      Mark tasks as complete, real-time updates
    
      Chat with dispatchers and log payments on the go

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Web Portal

  
      Visualize and manage multi-day schedules
    
      Assign field workers based on geography, skill, or workload
    
      Track task statuses and customer interactions live
    
      Coordinate team communications and documentation instantly

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Impact & Result

  
      Reduce dispatch time by over 40%
    
      Improve task accuracy and first-time resolution rates
    
      Enhance communication between the field and operations teams
    
      Scale to accommodate new cities

How We Collaborated

From kickoff to launch, we stayed aligned through a fully remote, async-friendly workflow. Daily discussions, iterative feedback, and cross-functional collaboration — powered by the tools we love.

What They Say

I’ve had the chance to work with visionary leaders and passionate builders. Here’s what some of them had to say.

  I think Kudret is a great teammate with a unique personality of perfectionism which adds to the diversity of the product team.
    — Berkman Çavuşoğlu, Partner at Linktera

    Kudret is a very dependable design partner. His ability to evaluate both current and ideal states made complex decisions simpler.
    — Kıvılcım Hindistan, CTO at Sürat Kargo

    Kudret’s design systems helped us reduce front-end dev time by nearly 30%. His handoffs were so well-structured that iteration cycles dropped significantly.
    — Emre Büyüközkan, CTO at Flick

    Kudret handled the end-to-end design process in a complicated project and took action on many overlooked areas.
    — İsmail Şahan, CTO at Momentup

    Kudret is an excellent person, a good friend, and a really good mentor. He was a pleasure to work with and I learned a lot from him. He deserves all the best.
    — Oğuz Atılan, UX/UI Designer at GT